Returns & Refund informationUpdated 4 hours ago
We offer free returns on all orders. You have 28 days from the date you receive your order to return it.
Ordered from one of our regional stores before 21 September 2026?
If you placed your order on one of the stores below before 21 September 2026, 23:59 UK time, please use the matching returns portal. You can tell which store you ordered from by the start of your order number, for example CASAU1234.
| Store | Order number starts with | Returns portal |
|---|---|---|
| au.castore.com | CASAU | Australia returns portal |
| es.castore.com | ESCAS | Spain returns portal |
| de.castore.com | CASDE | Germany returns portal |
| nl.castore.com | CASDU | Netherlands returns portal |
Returns for these orders are subject to a €5.50 return fee, which is deducted from your refund.
How to Return
- Go to our Returns Portal using the button above.
- Enter your order number and the email address you used to place the order.
- Select the items you'd like to return and follow the steps to create your returns label.
- Pack your items securely in the original Castore packaging and drop your parcel off.
Return conditions
| Returns window | 28 days from receiving your order |
| Cost | Free |
| Condition | Unused, with all tags attached |
| Packaging | Original Castore packaging |
| Proof of return | Keep your dispatch note and proof of postage |
Please take reasonable care of your items. You are responsible for them until your return is received at our warehouse, and we cannot accept responsibility for parcels lost in transit.
Refunds
| Refunded to | Your original payment method |
| Currency | The currency you paid in |
| Timing | Please allow up to 30 days for your refund to appear |
| Shipping charges | Non-refundable |
Where your bank converts currency, the amount you receive may differ slightly from the original purchase due to exchange rate changes.
Faulty Items
If your item has a manufacturing fault, please contact us with photos of the fault and details of how the item has been washed and dried. We'll review your claim and get back to you. Damage caused by normal wear and tear is not covered.
Good to Know
Discount codes
Only one discount code can be used per order.
Questions?
If you can't find what you're looking for, our Customer Service team is happy to help. Contact us.